We promise to give you high-quality clothes at TimelessAlps that you can wear with confidence. This Warranty Policy explains what is covered and how to get help with products that may have problems or defects.
1. What is covered by the warranty
A 30-day warranty from the manufacturer covers all items bought from TimelessAlps.shop, starting on the day they are delivered.
This warranty covers problems with materials or work, like
Zippers or buttons that don't work
Seams that are ripped
Stitching that isn't right or fabric that isn't good
2. Things Not Covered by the Warranty
Not covered by the warranty:
Damage done by not using it correctly, accidents, or not taking care of it
Wear and tear that happens all the time
Changes or modifications made to the product
3. How to Use Your Warranty
Please follow these steps to make a warranty claim:
You can reach our customer service by email at contact@TimelessAlps.shop or by phone at +44 874 564 678.
Give your order number, product details, and a clear explanation of the problem.
To speed up the processing of your claim, please send us pictures of the broken item.
Our team will look over your claim and tell you how to send it back, fix it, or get a new one.
4. Solution
If the claim is accepted, we will:
Fix the broken item, or
Change it out for the same thing or something similar, or
Give your money back to the same way you paid.
Usually, the problem will be fixed within 7 to 14 business days after we get the broken item.
5. Get in touch with us
If you have any questions about the warranty, please contact
Email: contact@TimelessAlps.shop
Phone: +44 874 564 678
20 Bielby Dr, Beverley HU17 0TY, Royaume-Uni is the address.