1. What kinds of payments do you take?
You can pay with PayPal or a credit card (Visa, MasterCard, or American Express). All payments are handled safely.
2. Do you ship for free?
Yes! All orders within the UK get free standard shipping.
3. How long does it take to ship?
In the UK, standard shipping usually takes 3 to 7 business days.
When your order ships, you will get an email with a tracking number.
4. Is it possible to return or exchange an item?
Of course! You can return items within 90 days. Items must be in their original condition, with all tags still attached, and have not been worn or washed. We process refunds within seven days of getting the item back.
5. How do I start the return process?
Please email our customer service at contact@TimelessAlps. Please bring your order number and the reason for your return to the store. We will give you clear steps to follow to return your item.
6. What should I do if my item is broken or damaged?
If your order comes damaged or broken, please get in touch with us right away at contact@TimelessAlps.shop or +44 874 564 678. We will help you set up a refund or a new item.
7. Is it possible to track my order?
Yes! You will get an email with a tracking number after your order has been shipped. You can use it to check on the delivery status of your package.
8. Do you ship to other countries?
Right now, we are mostly shipping within the UK. If you have questions about shipping to another country, please email contact@TimelessAlps.shop.
9. How do I get in touch with customer service?
You can get in touch with us at:
Email: contact@TimelessAlps.shop
Call: +44 874 564 678
10. How do you keep my private information safe?
We care about your privacy. We safely handle and keep all of your personal and payment information.